InviteCraft · Information
Refund Policy
How refunds work for InviteCraft event packs.
Last updated: 12 October 2026
1. Overview
An event pack is a one-time digital purchase that unlocks premium designs and watermark-free downloads for a single invitation. It is delivered as soon as Razorpay confirms your payment.
2. Refunds are at our discretion
All purchases are final unless we decide otherwise. We review every refund request individually, and NoorByte decides at its sole discretion whether to issue a refund and whether it is full or partial. Sending a request does not guarantee a refund.
Nothing in this policy limits any rights you have under applicable consumer protection law.
3. When we may consider a refund
Situations we will usually review favourably include:
- you were charged more than once for the same invitation;
- your payment was taken but the event pack was not unlocked, and we cannot fix it;
- a fault on our side prevents you from using what you paid for, and we cannot fix it within a reasonable time.
4. When refunds are not usually given
We do not usually refund a purchase when:
- you change your mind after the event pack has been unlocked;
- you have already downloaded premium or watermark-free images;
- your event is cancelled, postponed, or changed;
- there are mistakes in the details you entered in your invitation;
- your account was suspended for breaching our Terms of Use.
5. Refunds depend on Razorpay
Refunds are issued only through Razorpay, to the original payment method. We can refund a payment only if Razorpay is able to process a refund for it, for example within its time limits and for payment methods that support refunds. If Razorpay cannot process a refund, we are unable to issue one by any other means.
6. How to request a refund
Email us from the address linked to your account and include:
- the order number shown on the checkout page;
- the invitation the payment was for;
- a short explanation of the problem.
Please contact us as soon as possible after the payment. We will review your request and tell you our decision.
7. Processing time
Once we approve a refund, we initiate it through Razorpay. Refunds usually reach your account within 5–7 working days, depending on your bank or payment provider, which we do not control.
8. After a refund
When a payment is refunded, we may withdraw the event pack it unlocked, and premium or watermark-free downloads may no longer be available for that invitation.
9. Failed or pending payments
If a payment fails but money is debited from your account, it is usually reversed automatically by your bank or Razorpay. If it has not been reversed within a few working days, contact us with the payment details.
10. Contact
For refund requests and payment questions, email us with your order number.